Our ultimate objective is to use our audio guide services to improve the cultural and educational impact of the institution’s resources, becoming truly integrated into its purpose, commitment and strategy; and promoting efficient implementations that foster community activity and communications.
Audioguiarte provides each institution with a complete infrastructure of technical and human and resources, ensuring the flawless operation of its services.
Production and Outreach
A team of historians, managers and experts in cultural outreach conceptualize and develop content proposals in coordination with other professionals: scriptwriters, translators, programmers, accessibility experts, and more. Our work methodology is rooted in experience, learning, and continuous immersion in all the resources that favor the optimization of procedure, as well as compliance with established deadlines.
Using a quality plan based on methodologies and resources for guaranteeing excellence, the achievement of objectives, and positive results at the visitor satisfaction level, this department also monitors and assesses the services offered to each museum.
The tech R&D department is made up of professionals who specialize in a variety of areas including digital consulting, usability and user experience, creative technology for the development and programming of digital resources and products (mobile apps, web apps), the incorporation of mixed realities (augmented, virtual, extended), the artistic direction of multimedia content, and digital security.
The team works hand in hand with the production department on all digital development projects, as well as the design and development of applications, and everything having to do with the user experience via multimedia content.
The technical team advises clients as they select an appropriate technological format, and provides support for all the implementation steps and services managed by Audioguiarte. It features professionals with extensive experience in the maintenance of devices (multimedia, conventional and radio guides), in a real guarantee that all technical resources in each space will function properly. Likewise, the team oversees the conversion process and the transfer of audio files into different content management systems. They are responsible for carrying out preventative maintenance, as well as monitoring software to prevent anomalies in all digital resources and servers.
One of Audioguiarte’s cornerstones is the management of customer service personnel in museums. The security that comes from having a stable team with a high level of training, knowledge and specialization is of utmost importance. In addition, the ability to count on professionals who share the philosophy and objectives of each project, and who assume the mission of each institution as their own, is a guarantee of high-quality service.
The Department of Human Resources heads up all hiring and specialized training processes to improve customer service and project development, under ongoing supervision that guarantees excellence.
The design team contributes to Audioguiarte’s communications and business development strategies. In doing so, they integrate the necessary graphics for content dissemination projects and corporate outreach, as well as the promotion of resources implemented in museums.
By tapping into innovative concepts for transmitting and focusing on communications in cultural environments, the design team brings meaning and transparency to all its projects. Our designers always start from a place of respect for the sensitivity infused in every artistic setting, and work in absolute harmony not only with the company’s goals, but also with the challenges posed by each museum.
Audioguiarte is the exclusive representative in Spain of the Acoustiguide Group, and shares with them a common vision, values and objectives. Both companies have established a vast international network of work, interaction and mutual enhancement.
Acoustiguide has set the international standard for audio tours, multimedia audio tours and digital solutions. Since 1957 it has been a leader in innovative technology and one of the world’s leading providers of interpretation services.