GRUPO P&M is dedicated as an organization to the following activities:

PALACIOS Y MUSEOS:
Comprehensive operation and management of stores/bookstores, ticket offices, audio guides, guided tours and gallery surveillance services for public and private cultural institutions. Select items and books are available for purchase.
Select items and books are available for purchase.

AUDIOGUIARTE SERVICIOS CULTURALES:

Comprehensive operation and management of audio guide services, multimedia guides, group tour equipment and other devices for tours of public and private cultural institutions.
Provision of equipment.

GRUPO P&M has a Quality and Environmental Management System based on UNE-EN-ISO 9001:2015 and UNE-EN-ISO 14001:2015 standards. GRUPO P&M management undertakes to comply with and communicate the following values and commitments:

  1. To continuously improve the effectiveness of processes through the organization’s Quality and Environmental Management System and oversight of the same.
  1. To focus on the management’s approach, which is aimed at continuous improvement, by updating our internal processes and codes of good practice, and increasing the quality of our products and services.
  1. To comply with all client demands, with all mandatory legal and regulatory requirements, and with those established internally.
  1. To encourage employee participation, as well as inspiring their personal and professional development.
  1. To carry out our activities with respect for the environment and in the interest of biodiversity through the sustainable use of resources, thus contributing to environmental protection, sustainable development and pollution prevention.

A commitment to quality and environmental management is the responsibility of all GRUPO P&M employees, and they actively participate in the maintenance and ongoing improvement of our Quality and Environmental Management System.

The management is committed to providing all necessary human resources and infrastructure for meeting the requirements of its activities and objectives, and for the continuous improvement of the effectiveness of the Quality and Environmental Management System. This quality and environmental policy is reviewed annually for its adaptation to the context of the organization and its strategic management. It is shared widely and is available to relevant interested parties.

GRUPO P&M Management,
October 28th, 2022

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